Betinia Privacy Policy

At Betinia, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Betinia Casino privacy policy explains how we collect, use, store and protect your information when you visit our website, register an account, or use our gaming and betting services. By using our platform, you consent to the practices described below.

Who We Are

Betinia is owned and operated by Maltix Limited (registration number C96904), a company registered in Malta and operating on the Soft2Bet platform. Our registered offices are located at Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara CBD 1040, and at Level 2, Suite 2, The Phoenix Business Center, Santa Venera SVR 9022, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/486/2018) and are also licensed by the Office of the Revenue Commissioners (1020269) for sportsbook services offered to residents of the Republic of Ireland. We operate under strict regulatory oversight to ensure your data is handled responsibly.

Information We Collect

When you create a Betinia login or interact with our services, we collect several categories of information necessary to provide our casino and sportsbook offerings.

• We collect registration details such as your name, date of birth, address, email address and phone number when you sign up for a Betinia account.
• We gather identity verification documents, including government-issued ID, proof of address and payment verification, to comply with anti-money laundering and KYC regulations.
• We record your financial information, including deposit and withdrawal history, payment instrument details and transaction amounts related to any Betinia deposit or Betinia withdrawal you make.
• We track your gaming activity, including games played, wagers placed, bonuses claimed and time spent on our platform, to personalise your experience and manage responsible gaming tools.
• We log technical data such as your IP address, device type, browser information and geolocation data when you access our Betinia casino app or website.
• We store your communication history, including support tickets, live chat transcripts and emails exchanged with our customer service team.

How We Use Your Information

Our use of your personal data is guided by legitimate business purposes and legal obligations. We process your information to verify your identity, prevent fraud, and ensure compliance with the terms governing our Malta Gaming Authority licence.

• We use your data to create and manage your account, process your Betinia deposit and withdrawal requests, and deliver the games and sports betting markets you request.
• We use your information to administer promotional offers, including any Betinia bonus, Betinia no deposit bonus, Betinia free spins, or Betinia bonus code you activate.
• We analyse your gaming patterns to detect signs of problem gambling and to offer responsible gaming tools such as deposit limits and self-exclusion options.
• We use contact information to send you service-related communications, and where you have consented, marketing messages about new promotions or a Betinia promo code.
• We rely on your data to comply with legal and regulatory reporting obligations, including anti-money laundering checks and tax reporting where applicable.

Legal Basis for Processing

We process your personal data under several legal bases recognised by applicable data protection law, including the performance of our contract with you when you register a Betinia account, compliance with our legal and regulatory obligations as a licensed operator, our legitimate interests in preventing fraud and securing our platform, and your consent where required for marketing communications or optional cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances.

• We share data with payment processors such as Visa, Mastercard, Skrill, Neteller, Jeton and MuchBetter to process your deposits and withdrawals securely.
• We disclose information to regulatory authorities, including the Malta Gaming Authority and the Office of the Revenue Commissioners, when required by law.
• We work with third-party verification providers to confirm your identity and age before you can access our Betinia casino login or place wagers.
• We may share data with our game and live casino providers, including Pragmatic Play, Play'n GO, Microgaming and Hacksaw Gaming, to the extent necessary to deliver our Betinia live casino and Betinia slots offerings.
• We may disclose information to law enforcement agencies where required to investigate suspected fraud or criminal activity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how our website and Betinia casino app are used. Cookies help us keep you logged in, tailor content to your interests, and measure the effectiveness of our promotional campaigns. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services.

Data Storage and Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our regulatory obligations under our gaming licences. Customer funds are held in designated accounts separate from company operating funds, providing protection in the unlikely event of insolvency. Once the retention period expires, we securely delete or anonymise your data in accordance with applicable law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. Our security measures include encryption of sensitive data, secure servers, restricted access controls and regular security audits. While we take every reasonable precaution, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords when accessing your Betinia casino login.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information in your Betinia account.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent, such as marketing communications about a Betinia casino bonus.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

International Data Transfers

As we operate across multiple markets, including Canada, New Zealand, Finland, Poland, Hungary, Croatia, Chile, Peru, Thailand and South Africa, your data may be transferred and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Age Restrictions

Our services are strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be immediately closed, with funds handled in accordance with our terms and applicable law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or the services we offer. We encourage you to review this page periodically. Continued use of our platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your rights described above, you can reach our support team via live chat, available 24/7, or by emailing us at support@betinia.com. We are happy to assist you with any privacy-related concerns regarding your Betinia account, your Betinia register process, or any other aspect of your experience with us.